FAQs
Answer to common questions
What is the L’Oréal Friends & Family online sale?
Each year L’Oréal holds a product sale from which L’Oréal employees may purchase a limited range of L’Oréal products at a discounted price.
Employees may invite up to fourty (40) friends or family members based in Denmark, Sweden, Norway and Finland (or a combination of the four up to a maximum of fourty additional persons) to the sale plus keep a ticket for themselves.
L’Oréal contractors who are paid directly by L’Oréal and have been engaged by L’Oréal for twelve (12) months or more, and other invited guests, will also be entitled to take part in the sale.
What is the product range?
This online sale includes a selection of brands and products from all divisions. There are a limited number of available products per range. Owing to space constraints in our warehouse and the popularity of different product lines, not all shade ranges are available in the sale, but we will make every effort to ensure as full a range as possible is available. Please accept our apologies if your preferred shade is not available.
All products are subject to availability, and we cannot guarantee all advertised brands or products will be available for the duration of the sale.
Am I eligible for the sale?
The sale can be accessed by L’Oréal employees and by up to fourty (40) of their selected friends or family members based in Denmark, Sweden, Norway and Finland who the employee wishes to invite.
In addition, eligible L’Oréal contractors (as defined above) will be able to access the sale on a one ticket only basis.
Will the products on the site be available for the duration of the sale?
Product availability is limited and will be based on a first come, first serve basis. We cannot make any representations that stock that is available at the time you visit the online shop will be available in the future if you delay the timing of your purchase.
When is the sale?
For all L’Oréal employees, eligible contractors, and for all invited friends and family and other invited guests the sale will begin on Wednesday 22nd April to Sunday 26th April.
Where is it being held?
This private sale is being hosted online. The link to the sale will be sent to all participants via email on the morning of the sale.
How do I sign up for the sale?
Process for signing up for the sale
In order to properly administer the sale:
- All L'Oréal employees and eligible contractors must sign up in advance using the URL link provided by L'Oréal.
- All invited friends and family must sign up in advance using the URL link provided to you by the L'Oréal employee who invited you. You must then enter the L'Oréal employee's email in order to register your account.
- Please note that each L’Oréal employee's unique email can only be used 40 times (i.e. fourty times, to cover each friend or family member who you invite).
- It is up to the employee to share the URL link and their email responsibly. It may not be sold to third parties.
- To sign up for the sale you will need to enter personal details including your full name and email address.
When do friends & family need to have signed up for the sale?
Every invited friend and family member who wants to be able to access the sale must sign up by 21st April 2026 23:59, in order to be granted access to the sale when it opens next morning. You can also register during the sale.
Can I invite more people to the sale?
No, access to the sale is limited. Please refer to the section on eligibility.
I’m not going to use all my invitations, what can I do with spare ones?
Unfortunately, they must remain unused. The personal allowance cannot be transferred to another employee.
How and when can I access the sale?
If you are a L’Oréal employee or A Friend, you can access the sale from Wednesday 22nd April to Sunday 26th April at 09:00(CET).
We advise everyone who wishes to gain access to the sale registers / logins by Tuesday before the sale starts to avoid any delays with accessing the site on the morning of the sale.
Access to the website to check your log credentials will be possible, however you will only be able to see our products and begin shopping from 09:00(CET), Wednesday 22nd April to Sunday 26th April.
You will be required to set a password to access the sale.
If you require any assistance regarding sign-up prior to the sale going live, please contact us via [email protected].
How do I change my delivery address?
Delivery addresses can be entered during checkout when completing your order.
If you would prefer to save your delivery address in advance of the sale, you can save your address in the Account section of the website.
Note that some employees may currently have their delivery address set to their L’Oréal office location which is not permitted for the purposes of this sale.
If you require any assistance regarding sign-up prior to the sale going live, please contact us via [email protected].
Can I change my password?
Yes. You can change your password using the ‘Forgot Your Password?’ link on the login page.
All invited friends and family will need to ‘set’ a password on the first use of the site on the registration page.
If you choose to change your password again, please follow the following instructions:
- Navigate to "Account"
- Navigate to "Account settings"
- Click "Change Password"
If you require any assistance regarding sign-up prior to the sale going live, please contact us via [email protected].
How many products can I buy?
To ensure that the sale is as fair as is possible, there will be limitations on how many units you can purchase of each item. This limit will vary from product to product based on product availability and popularity and will be indicated when you add the relevant Product to your basket.
A purchase limit of 9.000NOK per individual will be in place for the duration of the sale. You can submit more than one order, up to a maximum of three, but the limit of 9000NOK cannot be exceeded.
Is it possible to change my order?
Through the website, it is not possible to modify your order. Please contact our customer service via our Logistic partner at [email protected] or call them at this number +45 44 22 92 93.
How many times can I check out?
Please aim to limit the number of orders you submit in order to reduce the carbon impact of deliveries. This will also ensure speedy delivery of all of your products and to save you additional transport costs.
You can check out multiple times up to a maximum of three orders, as long as you are not exceeding the maximum total purchase limit of 9.000NOK .
Do you send an invoice with the order?
Yes. Once the order has been shipped, you will receive an invoice via email.
What happens if there’s a problem with the items I’ve ordered?
If there is a problem with your order please refer to the Friends and Family Sale Terms & Conditions and/or contact us via our Logistic partner at: [email protected] or call them at this number: +45 44 22 92 93. The Customer Care team will get back to you soon.
Are credit card payments secure?
Yes. Payments are made via payment provider Ingenico which is a fully encrypted payment gateway.
How can I pay for my order?
You can only pay for these items by using a debit or credit card. We accept Visa & MasterCard.
When should I expect my account to be debited?
We will take full payment at the point of order. In instances where we are unable to fulfil the full order, we will proactively refund you the amount for the missing items.
My payment was refused, what should I do?
If your card payment is refused upon checkout, you will be re-directed back to the payment page to re-enter your card details.
Please note that failed payment attempts may still show as a pending transaction by your bank or card provider and can take up to seven (7) days to show back on your account.
What types of delivery options are possible?
We only offer home delivery for this sale within Norway. Our mail service provider from Denmark is GLS, but once the parcel arrive to Norway, Bring will perform the communication and delivery of the parcel to your delivery address.
When should I expect to receive my order?
We will endeavour to deliver orders as soon as possible. Our events generate a high volume of orders in a short time period. Our operations teams will work to process them as quickly as possible.
Once your order has been picked, you will receive a confirmation email from "[email protected]" with this subject: "A delivery is on its way to you from LOREAL FRIENDS AND FAMILY". This email will contain your order tracking number.
Delivery can be expected within 30 days from purchase. Please allow fourteen (14) days from your order date before contacting us about your order.
Should you experience any issues please contact us through our Logistic partner at: [email protected] or call this number: +45 44 22 92 93.
Where can I get my order delivered to?
All orders are shipped to the delivery address which you entered at checkout. Please note, L’Oréal will only ship within Norway.
You should not use the L’Oréal office location for these deliveries if you are a L’Oréal employee or eligible contractor.
How do I update my address?
It is not a requirement to save your address to your account. You can simply enter your address on the checkout page.
However, if you'd prefer to save your address for future events please follow the below the steps:
- Log into the Friends and Family sale website,
- Navigate to 'My Account' section,
- Navigate to the section 'Address Book',
- Please add in a correct address for both shipping and billing - (subject to applicable shipping restrictions as defined in the Friends and Family Terms and Conditions of Sale).
My parcel was damaged, and the products cannot be used. Will they be replaced?
It will not be possible to replace the items due to limited stock availability, so a refund will be given instead.
For any questions on your damaged order, please contact us through our Logistic partner at: [email protected] or call this number: +45 44 22 92 93 and include your full name, relevant order reference or number, as well as the details of your damaged product(s).
What do I do if I am missing products?
It will not be possible to replace the items due to limited stock availability, so a refund will be given instead.
For any questions on your missing products from your order, please contact us through our Logistic partner at: [email protected] or call this number: +45 44 22 92 93 and include your full name, relevant order reference or number, as well as the details of the product(s) missing.
I have changed my mind. Can I exchange or return the products?
Due to the nature of the sale, it will not be possible to offer an exchange of the items due to limited stock availability, so a refund will be given instead. All refund claims must be made within fourteen (14) days of receiving the order.
You will have to cover the shipping costs associated with the return of these goods.
Can your delivery packaging be recycled?
Because of the fact the orders are often fragile, large, or heavy and shipped all over Norway we need to use robust packaging to ensure the products arrive to customers in the best possible condition.
We will use cardboard boxes and recyclable void fill to pack these goods.
How long do you keep my personal information?
For individuals who sign up to the sale but do not purchase anything in the sale, your personal details will be deleted within one month.
For individuals who purchase products in the sale, your personal details will be kept for the duration of the contractual relationship.
For more information on how we use your personal data, please see our Privacy Policy here: Privacy Policy - L'Oréal Norway
Who do I speak to if I have any questions?
If you require any assistance regarding sign-up prior to the sale going live, or if you experience any problems with your order, please refer to the Friends & Family Sale Terms & Conditions and/or contact us via our Logistic partner at: [email protected] or call this number: +45 44 22 92 93
If you have any questions or concerns about your personal data, please contact us at [email protected].
